Orphaned Solar Customer Help
SolarCity Unassigned is one of many installers that has closed nationwide — your solar equipment and its manufacturer warranties are still yours.
Create My Free Solar Home AccountShort answer: SolarCity Unassigned was a division or partner network that has since been wound down. But manufacturer warranties on the equipment itself — SolarEdge, Tesla — are issued by the equipment maker, not the installer, and stay valid no matter who installed the system. You can typically file a claim directly with the manufacturer, or through Solar Home's network of verified local pros.
This is a common one — a free Solar Home account helps sort it out, with a verified local pro on call if it needs a hands-on fix.
This is a common one — a free Solar Home account helps sort it out, with a verified local pro on call if it needs a hands-on fix.
This is a common one — a free Solar Home account helps sort it out, with a verified local pro on call if it needs a hands-on fix.
This is a common one — a free Solar Home account helps sort it out, with a verified local pro on call if it needs a hands-on fix.
Every partner in the Solar Home network is verified on license, insurance, territory, and business standing first. Your free account’s calculator handles the price quote and booking — no phone tag required.
Verified Local Pros
Every partner in the Solar Home network passes a license, insurance, territory, and business-standing check before they can respond to a request. No cold-calling contractors, no guessing who is legitimate.
Physically, nothing changes — the panels and inverter keep working. What SolarCity Unassigned closing removes is customer support: no one to call for a truck roll or a workmanship claim.
Because SolarEdge, Tesla warranties are issued by the manufacturer rather than SolarCity Unassigned, they still apply. Pull your equipment serial numbers from the inverter or your paperwork and open a claim with the manufacturer — or let a Solar Home verified local pro handle it for you.
If the old monitoring portal is dark, check whether your inverter manufacturer (SolarEdge, Tesla) offers its own free app tied to your equipment's serial number — most do. Solar Home can also help reconnect monitoring as part of a free account.
