Orphaned Solar Customer Help
SunPower Direct Residential (SunPower) is one of many installers that has closed nationwide — your solar equipment and its manufacturer warranties are still yours.
Create My Free Solar Home AccountShort answer: SunPower Direct Residential closed its doors, and its former customer service lines are no longer answered. But warranty coverage for SolarEdge, Enphase sits with the equipment manufacturer rather than the installer, and that coverage carries on unchanged. You can typically file a claim directly with the manufacturer, or through Solar Home's network of verified local pros.
This is a common one — a free Solar Home account helps sort it out, with a verified local pro on call if it needs a hands-on fix.
This is a common one — a free Solar Home account helps sort it out, with a verified local pro on call if it needs a hands-on fix.
This is a common one — a free Solar Home account helps sort it out, with a verified local pro on call if it needs a hands-on fix.
This is a common one — a free Solar Home account helps sort it out, with a verified local pro on call if it needs a hands-on fix.
The calculator inside your free Solar Home account gets you a price quote and lets you book an appointment without picking up the phone. Partners are verified on license, insurance, territory, and business standing before they ever reach your account.
Verified Local Pros
Every partner in the Solar Home network passes a license, insurance, territory, and business-standing check before they can respond to a request. No cold-calling contractors, no guessing who is legitimate.
Nothing happens to the panels — they keep producing power. There's just no one left at SunPower Direct Residential to answer service calls or honor workmanship guarantees if something needs attention.
Because SolarEdge, Enphase warranties are issued by the manufacturer rather than SunPower Direct Residential, they still apply. Pull your equipment serial numbers from the inverter or your paperwork and open a claim with the manufacturer — or let a Solar Home verified local pro handle it for you.
Try the manufacturer's own monitoring app first (SolarEdge, Enphase both offer one, keyed to your equipment's serial number, not the installer's login). If that stalls, a free Solar Home account can help get monitoring reconnected.
