Orphaned Solar Customer Help
Vivint Solar Legacy is one of many installers that has closed nationwide — your solar equipment and its manufacturer warranties are still yours.
Create My Free Solar Home AccountShort answer: Vivint Solar Legacy was a division or partner network that has since been wound down. But manufacturer warranties on the equipment itself — SolarEdge, Generac — are issued by the equipment maker, not the installer, and stay valid no matter who installed the system. You can typically file a claim directly with the manufacturer, or through Solar Home's network of verified local pros.
Solar Home can walk you through this at no cost, and bring in a verified local pro if the fix needs a technician on the roof.
Solar Home can walk you through this at no cost, and bring in a verified local pro if the fix needs a technician on the roof.
Solar Home can walk you through this at no cost, and bring in a verified local pro if the fix needs a technician on the roof.
Solar Home can walk you through this at no cost, and bring in a verified local pro if the fix needs a technician on the roof.
Solar Home checks license, insurance, territory, and business standing before any partner reaches your account, and the calculator in your free account gets you a price quote and a booked appointment with no phone call needed.
Verified Local Pros
Every partner in the Solar Home network passes a license, insurance, territory, and business-standing check before they can respond to a request. No cold-calling contractors, no guessing who is legitimate.
Nothing happens to the panels — they keep producing power. There's just no one left at Vivint Solar Legacy to answer service calls or honor workmanship guarantees if something needs attention.
Because SolarEdge, Generac warranties are issued by the manufacturer rather than Vivint Solar Legacy, they still apply. Pull your equipment serial numbers from the inverter or your paperwork and open a claim with the manufacturer — or let a Solar Home verified local pro handle it for you.
Try the manufacturer's own monitoring app first (SolarEdge, Generac both offer one, keyed to your equipment's serial number, not the installer's login). If that stalls, a free Solar Home account can help get monitoring reconnected.
